Investing in the Altion alternator regulator ensures long-lasting performance and reliable charging for your boat or RV's electrical system. To back your investment, Revatek offers a comprehensive warranty program and exceptional customer service to support you.
Revatek warrants the original purchaser the product is free from any defects in material or workmanship for a period of two years from the original date of purchase. If any such defect is discovered within the warranty period, Revatek will repair or replace the product free of charge, subject to verification of the defect or malfunction upon delivery to Revatek. To return a defective product to Revatek, the customer pays shipping to Revatek. Revatek pays US ground shipping back to the customer. The customer pays for rush and/or international delivery if needed.
Defects or physical damage resulting from abuse, neglect, accident, improper repair, alteration, modification, or unreasonable use of the products are not covered under warranty. Returned products showing evidence of tampering and/or unapproved access to internal components will not be supported under warranty.
Revatek cannot warranty broken enclosures, parts damaged by excess heat, fire, water, freezing, collision, theft, explosion, rust, corrosion, damaged cables or wiring harnesses, or items damaged in shipment en route to Revatek for repair. Revatek assumes no responsibility for consequential damage or loss or expense arising from these products or any labor required for installation, service or repair.
Also include proof of date and place of purchase (photocopy of purchase invoice) or we cannot be responsible for repairs or replacement. In order to expedite warranty claims, Revatek requires that a Return Authorization Number be obtained prior to returning a defective product.
If non-warranty factory service is required, contact Revatek at [email protected]. Customer is responsible for all non-warranty repair, replacement and transportation charges.
Revatek will not replace, repair or be held responsible for any product sent without a return address and Return Authorization Number clearly contained within the package. To obtain a Return Authorization Number, contact [email protected] with the nature of the issue.
Our shipping address:
N92W17420 Appleton Ave Ste 103
PMB 2003
Menomonee Falls, WI 53051
USA
Revatek Enhanced Warranty for Altion Installed on Supported Engines.
Available for purchase in the USA only.
This document outlines the terms and conditions of your coverage, which provides additional protection beyond the standard manufacturer's warranty for your vehicle/vessel's engine and our Altion. This Enhanced Warranty consists of two primary components:
- Extended Warranty: Extends the coverage period of the original manufacturer's warranty on the Altion.
- Warranty Claim Support: Provides support and potential financial coverage in the event your engine manufacturer denies a warranty claim solely due to the installation of our Altion.
- Extended Warranty: The Extended Warranty begins on the date your original manufacturer's warranty on the Altion expires and continues for a period of one (1) year.
- Warranty Claim Support: The Warranty Claim Support is valid for the duration of your vehicle/vessel's original engine manufacturer's warranty period.
Subject to the Exclusions listed in Section 6, the Extended Warranty covers defects in materials and workmanship of the Altion purchased from Revatek or an authorized retailer. This coverage mirrors the terms and conditions of your original manufacturer's warranty on the Altion, including any limitations on coverage and remedies. Revatek will, at its option, repair or replace the defective Altion.
Subject to the Exclusions listed in Section 6 and the Claim Procedure in Section 7, if your vehicle/vessel's engine manufacturer denies a warranty claim for a covered repair to your engine solely because of the installation of a Revatek Altion, Revatek will:
- Assist with Claim Resolution: Revatek will provide reasonable assistance in communicating with the engine manufacturer to attempt to resolve the claim denial.
- Potential Financial Coverage: If the engine manufacturer's denial is upheld and the denial is based solely on the installation of our Altion, and all other conditions of this Enhanced Warranty are met, Revatek will cover the reasonable cost of the covered repair, up to a maximum of to $15,000 in aggregate for all claims under this program. "Reasonable cost" is defined as the cost of repair using standard industry labor rates and parts pricing for the specific repair that would have been covered by the original engine manufacturer's warranty, but for the installation of the Altion.
This section outlines the manufacturers whose engines are eligible for coverage under the Revatek Enhanced Warranty:
- Beta Marine
- Caterpillar
- Crusader (Pleasurecraft Engine Group)
- Cummins
- Ford
- FPT Industrial (Iveco Motors)
- Ilmor
- Indmar
- John Deere
- MAN
- Mercedes-Benz
- Mercury Marine (MerCruiser)
- MTU (Rolls-Royce Power Systems)
- Nanni Diesel
- PCM (Pleasurecraft Engine Group)
- Scania
- Stellantis (including subsidiaries)
- Steyr Motors
- Vetus
- Volvo Penta
- Westerbeke
- Yanmar
This Enhanced Warranty does not cover:
- Improper Installation: Any damage or failure resulting from improper installation of the Altion, including failure to follow the provided installation instructions.
- Excessive Alternator Load: This warranty does not cover damage or failure resulting from the Altion’s attached alternator drawing power in excess of 15% of the engine's rated horsepower output. It is the responsibility of the installer to ensure that the Altion's alternator power draw remains within this limit. Revatek is not responsible for verifying the engine's horsepower rating or the Altion alternator’s actual power draw.
- Unauthorized Modifications: Any damage or failure resulting from modifications to the Altion, the vehicle/vessel's engine, or related components.
- Misuse or Abuse: Any damage or failure resulting from misuse, abuse, neglect, racing, operation outside of normal marine/RV use, or use outside of the specified operating conditions of the vehicle/vessel or the Altion.
- Normal Wear and Tear: Normal wear and tear of the Altion or the vehicle/vessel's engine.
- Pre-existing Conditions: Any condition that existed prior to the installation of the Altion.
- Consequential Damages: Any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of profits, or damage to other parts of the vehicle/vessel (except as specifically covered under the Warranty Claim Support section, subject to its limitations).
- Other Causes: Any damage or failure caused by factors other than a defect in the Altion, including but not limited to accidents, collisions, fire, theft, vandalism, or acts of nature.
- Lack of Maintenance: Failure to properly maintain the vehicle/vessel's engine according to the manufacturer's recommendations.
- Commercial Use: Use of the vehicle/vessel for commercial purposes (unless specifically agreed upon in writing with Revatek).
- Vehicle/Vessels Outside of The United States: Vehicle/cessels registered or primarily operated outside of The United States.
- Claims Where Denial is Not Solely Due to Our Part: If the engine manufacturer's denial is based on any reason other than the sole installation of the Altion, this warranty does not apply. This includes, but is not limited to, denials based on lack of maintenance, other aftermarket parts, or pre-existing conditions.
- Specific Components: This warranty does not cover non-engine components, including transmissions, drive shafts, and/or propellers.
- Electrical Issues: This warranty does not cover damage caused by:
- Reverse polarity connection.
- Inadequate or faulty electrical connections.
- Electrical surges or over-voltage conditions (except where directly and solely caused by a proven defect in the Altion).
- Contact with liquids or corrosion (unless directly and solely caused by a proven defect in the Altion).
- Labor Outside of Claim: Labor costs are only covered as part of a successful claim under the Warranty Claim Support, not for general fitting of the part.
- Life Support Applications: The Altion is not intended for use in life support applications. Revatek does not recommend its use in such applications and will not be liable for any damages resulting from such use.
- Contact Revatek First: Before contacting the engine manufacturer or a repair shop, you must contact Revatek at [email protected] to report the potential warranty issue.
- Provide Documentation: You must provide us with:
- A copy of your original purchase receipt for the Altion.
- Proof of purchase of this Enhanced Warranty.
- A copy of the engine manufacturer's written warranty denial, clearly stating that the denial is solely due to the installation of the Revatek Altion.
- Any other documentation we reasonably request to assess the claim.
- Assessment: Revatek will review your claim and the engine manufacturer's denial. Revatek may require an independent inspection of the vehicle/vessel and/or the Altion by a qualified technician of Revatek's choosing.
- Resolution:
- If Revatek determines the claim is covered under this Enhanced Warranty, Revatek will authorize the repair and cover the reasonable cost, up to the limits stated in Section 4. Revatek may choose to pay the repair shop directly.
- If Revatek determines the claim is not covered, Revatek will provide you with a written explanation of the decision.
- Contact Revatek at [email protected] to report the issue.
- Provide proof of purchase of the Altion and this Enhanced Warranty.
- We will provide instructions for returning the defective part for inspection and, if covered, repair or replacement.
Any repairs performed by Revatek under this Enhanced Warranty are warranted for a period of six (6) months from the date of repair, or the remainder of the original warranty period, whichever is longer. This warranty covers defects in materials and workmanship related to the repair.
This Enhanced Warranty is Non-Transferable.
This Enhanced Warranty shall be governed by and construed in accordance with the laws of the State of Delaware, USA.
This document constitutes the entire agreement between you and Revatek regarding the Enhanced Warranty and supersedes any prior or contemporaneous communications, representations, or agreements, whether oral or written.
IF ANY PART OF THIS WARRANTY IS FOUND TO BE UNENFORCEABLE, THE OTHER PARTS WILL REMAIN IN FULL FORCE.
TO THE EXTENT PERMITTED BY LAW, REVATEK DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE SHORTER OF (A) THE DURATION OF THIS WRITTEN WARRANTY, OR (B) THE MINIMUM PERIOD REQUIRED BY LAW.
This warranty gives specific legal rights, but it does not affect the rights of the consumer under any applicable consumer laws.
Revatek
N92W17420 Appleton Ave Ste 103
PMB 2003
Menomonee Falls, WI 53051
USA
[email protected]
revatek.com